Your account and explanations

How Ivan uses your data

Updated September 13, 2026

Ivan uses your verified identity to keep your explanations, access permissions, and credits attached to your account.

Making an explanation

Your question, source text, and requested edits are processed by the generation providers used to write, illustrate, and narrate your video. Dictated questions are sent for transcription. Only use source material you are comfortable submitting for this purpose.

Private videos and support access

Your account's videos and source files require authorization to access. Short-lived playback links can be used by anyone who receives them until they expire, so treat them as private.

The owner can inspect an explanation for support or operational work. Opening its content requires a recorded reason and creates an audit entry. Account and payment administration also records the action and its purpose.

Storage and deletion

Each generation quote states its included storage period. New free videos normally have 30 days of storage; new paid videos have 365 days. A confirmed credit purchase extends free videos that have not expired. The video page shows its download deadline and highlights when it is close.

Editing and recovery files are normally retained for 30 days, and detailed generation diagnostics for 7 days. Active work can require longer retention. Existing imported videos keep their original retention policy.

Deleting a version removes account access and schedules its stored files for deletion. Files shared with another retained version remain until that version no longer needs them. A playback link already issued may remain usable for up to five minutes. Deletion cannot recall copies already downloaded.

Credits and payments

Purchased credits do not expire. Payment checkout is handled by the payment provider; Ivan records order references and credit activity. Financial and administration records are retained separately from video files so payment, usage, and support decisions can be reconciled.

Contact

For questions about your data, account access, or a deletion request, contact support@tryivan.com.